Frequently Asked Questions



What are the hours for Customer Service?

Customer Service is available from 7:00 am - 4:30 pm MF (Arizona Time)


What are your shipping hours?

Monday - Friday loading is on a first come, first serve basis between the hours of 7:00 am - 7:00pm (Arizona Time)

Saturday loading is 8:00 - 12:00 pm by appointment only. Please call before 4:30 pm the Friday prior to schedule your Saturday appointment: (928) 271-8777


What is the address for loading?

Shipping address: 2575 E. 23 rd Lane - Yuma, AZ 85365

Click here to view map


Do I have to make an appointment for loading?

Appointments are only required for Saturday pickup. Please call before 4:30 pm the Friday prior to schedule your Saturday appointment: (928) 271-8777


How can I find a wholesaler in my area?

Please contact customer service at customerservice@datepac.com or call (928) 726-9191 and we will assist you.


How can I track an order / PO / Shipment?

Please contact customer service at customerservice@datepac.com or call (928) 726-9191 and we will assist you.


How can I get current price list for your products?

Please contact our customer service department via email at customerservice@datepac.com and we will assist you.


Who do I contact if I receive a consumer complaint / comment about your products?

Please send any consumer comments / complaints to our Quality Assurance Department at consumerinquiries@datepac.com. We will work quickly to respond and resolve any issues.


How do I place an order?

Please email your orders to customerservice@datepac.com, or call us at (928) 726-9191 and we'll be happy to take your order.


Do you have minimum order quantities?

FOB Yuma orders do not have a pallet minimum. Customers looking for delivered orders are required to place one full pallet minimum. Anything less than a full pallet will create much higher delivery charges.


How can I obtain the POS materials shown on your website?

Please contact us directly at marketing@datepac.com to request those items.